Pensions: accessing Total Rewards Statements using the government gateway

We discussed the issues accessing TRS under the new government gateway / Verify process. This is outside the control of NHSE, but they agree that in many cases the problems accessing this information are discriminatory.
If, for instance, you are unable to access your TRS statement because you work under your maiden name, GP Survival advise that you raise a formal complaint about this treatment, which disproportionately disadvantages women, who are much more likely to change surname when married, and same-sex couples who may do the same, or take a double-barrelled surname.
Be explicit that you regard this as discriminatory treatment on the basis of protected characteristics, and invite them to make the necessary changes to the system.
The Government Digital Team can be reached on twitter via @GDSTeam , and we have tweeted them about the issues.
It is unacceptable in 2019 that people who change their surnames, overwhelming women and same-sex couples and overwhelmingly not men, should be unable to access their personal data through a government website.